Resolved -
The root cause of this incident was a certificate chain issue that affected outbound email delivery. Our initial investigation suggested the add-on service was responsible but we have since confirmed it was not the cause. The issue has been resolved and all services are operating normally.
Jun 21, 11:16 CEST
Update -
We are continuing to monitor for any further issues.
Jun 21, 02:15 CEST
Monitoring -
The issue impacting outbound emails has been resolved. Email replies are being sent successfully. We are currently monitoring the service to ensure stability.
Jun 21, 02:12 CEST
Investigating -
We are currently experiencing issues with outbound emails, which means we are unable to send replies to customer emails at this time. However, we are still receiving incoming emails.
The issue has been reported in Jira for further investigation. We will keep you informed of any updates and notify you once the issue has been resolved.
Jun 20, 14:17 CEST
