Normal Operations

Degraded Operations

Partial Outage

Outage

Under Maintenance

[NCDNTS-30] Jira mail issue - unable to send outbound mail

Incident Report for AMS IX

Resolved

The root cause of this incident was a certificate chain issue that affected outbound email delivery. Our initial investigation suggested the add-on service was responsible but we have since confirmed it was not the cause. The issue has been resolved and all services are operating normally.

Posted Jun 21, 2026 - 11:16 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 21, 2026 - 02:15 CEST

Monitoring

The issue impacting outbound emails has been resolved. Email replies are being sent successfully. We are currently monitoring the service to ensure stability.

Posted Jun 21, 2026 - 02:12 CEST

Investigating

We are currently experiencing issues with outbound emails, which means we are unable to send replies to customer emails at this time. However, we are still receiving incoming emails.

The issue has been reported in Jira for further investigation. We will keep you informed of any updates and notify you once the issue has been resolved.

Posted Jun 20, 2026 - 14:17 CEST

This incident affected: AMS-IX NL (Email Communication), AMS-IX Hong Kong (Email Communication), AMS-IX Mumbai (Email Communication), AMS-IX Kolkata (Email Communication), AMS-IX Singapore (Email Communication), AMS-IX Hyderabad (Email Communication), AMS-IX Lagos (Email Communication), AMS-IX Djibouti (Email Communication), AMS-IX Eastern Caribbean (Email Communication), AMS-IX Manila (Email Communication), AMS-IX Caribbean (Email Communication), AMS-IX Bangkok (Email Communication), Oman IX (Email Communication), Egypt IX (Email Communication), and Manama IX (Email Communication).