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Degraded Operations

Partial Outage

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[NCDNTS-48]Investigating Issue affecting Customer Portal for EG-IX

Incident Report for AMS IX

Resolved

The incident has been resolved. The issue was caused by an unexpected behavior following the latest release. The root cause has been identified, and a fix has been implemented. The service is now operating normally.

Posted Oct 03, 2026 - 15:37 CEST

Monitoring

A fix has been implemented, and we are continuing to monitor the results. So far, everything is operating as expected.

Posted Oct 03, 2026 - 11:12 CEST

Identified

Our engineers are currently working on an issue affecting the EG-IX Customer Portal, provisioning and statistics services on the platform.

Peering traffic is NOT affected, and services are operating as usual.

If you have any questions regarding this incident, please do not hesitate to contact us through our normal support channels.

Posted Oct 02, 2026 - 21:33 CEST

This incident affected: Egypt IX (Customer Portal).