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[NCDNTS-47] Investigating Issue affecting Customer Portal for MNM-IX

Incident Report for AMS IX

Resolved

This incident has been resolved. It was caused due to an unnoticed behavior after the last release which has been already fixed.

Posted Oct 01, 2026 - 23:12 CEST

Monitoring

A fix has been implemented, and we are continuing to monitor the results. So far, everything is operating as expected.

Posted Oct 01, 2026 - 16:09 CEST

Update

We are continuing to work on resolving this issue. Our NOC engineers have portal access, so if you need any assistance, please contact us.

Posted Oct 01, 2026 - 14:22 CEST

Identified

Our engineers are currently working on an issue affecting the MNM-IX Customer Portal, provisioning and statistics services on the platform.

Peering traffic is NOT affected, and services are operating as usual.

If you have any questions regarding this incident, please do not hesitate to contact us through our normal support channels.

Posted Oct 01, 2026 - 04:34 CEST

Investigating

We are currently investigating an issue affecting the customer portal for MNM-IX.

Posted Oct 01, 2026 - 03:25 CEST

This incident affected: Manama IX (Customer Portal).